{"id":45,"date":"2022-02-17T00:06:39","date_gmt":"2022-02-17T00:06:39","guid":{"rendered":"https:\/\/ezclone.com\/?page_id=45"},"modified":"2022-03-01T23:10:50","modified_gmt":"2022-03-02T07:10:50","slug":"return-merchandise-authorization-rma","status":"publish","type":"page","link":"https:\/\/ezclone.com\/return-merchandise-authorization-rma\/","title":{"rendered":"Return Merchandise Authorization (RMA)"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1872px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><h1>Return Merchandise Authorization (RMA)<\/h1>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:40px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><p>All of the accessories that are included with our systems do have a Limited Lifetime Warranty for manufacturer defects.<\/p>\n<ul>\n<li>Manifold<\/li>\n<li>Adaptor \/ Riser<\/li>\n<li>Baseplates<\/li>\n<li>Water Pump<\/li>\n<\/ul>\n<p>If the item in question is an EZ\u2011CLONE<sup>\u00ae<\/sup> Water Pump, we do require a short 2\u00a0minute or less video of the defective pump(s) while including a frame of the EZ\u2011CLONE<sup>\u00ae\u00a0<\/sup>Logo sticker. Just plug it in for the video so we can hear what is going on with the pump.\u00a0If the item is an adaptor\/riser, manifold, or baseplate EZ\u2011CLONE<sup>\u00ae<\/sup> will require a\u00a0photo of the damaged product. Once the video\/photo is reviewed and the item(s) have\u00a0been declared defective, we should be able to send you a replacement part at no\u00a0charge.<\/p>\n<p>Please fill out the form on this page.<\/p>\n<p>You will be contacted for any further information if needed.<\/p>\n<p>* Certain conditions may require the defective item to be sent back to EZ\u2011CLONE<sup>\u00ae<\/sup>. If this\u00a0is necessary a return label will be sent via email.<br \/>\n* ANY RMA\u2019S SENT TO EZ\u2011CLONE<sup>\u00ae<\/sup> WITHOUT PRIOR AUTHORIZATION WILL NOT\u00a0BE ACCEPTED.<\/p>\n<p>If you have any other questions please give us a call (916) 626-3000<\/p>\n<p>Take Care,<br \/>\nEZ\u2011CLONE<sup>\u00ae<\/sup> RMA Team<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-bg-color:var(--awb-color2);--awb-bg-color-hover:var(--awb-color2);--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-transform:none;\"><h3>Please complete RMA form.<\/h3>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:var(--awb-color3);border-top-width:1px;\"><\/div><\/div><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-1362\" style=\"--awb-tooltip-text-color:#ffffff;--awb-tooltip-background-color:#333333;\" data-form-id=\"1362\" data-config=\"{&quot;form_id&quot;:&quot;1362&quot;,&quot;form_post_id&quot;:&quot;1362&quot;,&quot;post_id&quot;:45,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:&quot;message&quot;,&quot;redirect_url&quot;:&quot;&quot;,&quot;field_labels&quot;:{&quot;your_name&quot;:&quot;Your Name&quot;,&quot;your_business_name&quot;:&quot;Your Business Name (if applicable)&quot;,&quot;email&quot;:&quot;Email&quot;,&quot;phone&quot;:&quot;Phone&quot;,&quot;address_1&quot;:&quot;Address 1&quot;,&quot;address_2&quot;:&quot;Address 2&quot;,&quot;state&quot;:&quot;State&quot;,&quot;zip&quot;:&quot;ZIP&quot;,&quot;your_purchase_order_number&quot;:&quot;Your Purchase Order Number&quot;,&quot;purchase_date&quot;:&quot;Purchase Date&quot;,&quot;defective_product_name&quot;:&quot;Defective Product Name&quot;,&quot;system&quot;:&quot;System&quot;,&quot;Problem&quot;:&quot;Please describe the problem:&quot;},&quot;field_logics&quot;:{&quot;your_name&quot;:&quot;&quot;,&quot;your_business_name&quot;:&quot;&quot;,&quot;email&quot;:&quot;&quot;,&quot;phone&quot;:&quot;&quot;,&quot;address_1&quot;:&quot;&quot;,&quot;address_2&quot;:&quot;&quot;,&quot;state&quot;:&quot;&quot;,&quot;zip&quot;:&quot;&quot;,&quot;your_purchase_order_number&quot;:&quot;&quot;,&quot;purchase_date&quot;:&quot;&quot;,&quot;defective_product_name&quot;:&quot;&quot;,&quot;system&quot;:&quot;&quot;,&quot;Problem&quot;:&quot;&quot;,&quot;notice_1&quot;:&quot;&quot;},&quot;field_types&quot;:{&quot;your_name&quot;:&quot;text&quot;,&quot;your_business_name&quot;:&quot;text&quot;,&quot;email&quot;:&quot;email&quot;,&quot;phone&quot;:&quot;phone_number&quot;,&quot;address_1&quot;:&quot;text&quot;,&quot;address_2&quot;:&quot;text&quot;,&quot;state&quot;:&quot;text&quot;,&quot;zip&quot;:&quot;text&quot;,&quot;your_purchase_order_number&quot;:&quot;text&quot;,&quot;purchase_date&quot;:&quot;date&quot;,&quot;defective_product_name&quot;:&quot;text&quot;,&quot;system&quot;:&quot;text&quot;,&quot;Problem&quot;:&quot;textarea&quot;,&quot;notice_1&quot;:&quot;notice&quot;,&quot;recaptcha_1&quot;:&quot;recaptcha&quot;,&quot;submit_1&quot;:&quot;submit&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;}\"><form action=\"https:\/\/ezclone.com\/return-merchandise-authorization-rma\/\" method=\"post\" class=\"fusion-form fusion-form-1362\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"your_name\">Your Name <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><div class=\"fusion-form-input-with-icon\"><i class=\"awb-form-icon fa-user fas\"><\/i><input type=\"text\" name=\"your_name\" id=\"your_name\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"your_business_name\">Your Business Name (if applicable)<\/label><\/div><input type=\"text\" name=\"your_business_name\" id=\"your_business_name\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"email\">Email <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"email\" name=\"email\" id=\"email\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><\/div><div class=\"fusion-form-field fusion-form-phone-number-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"phone\">Phone <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><div class=\"fusion-form-input-with-icon\"><i class=\"awb-form-icon fa-phone-square-alt fas\"><\/i><input type=\"tel\" name=\"phone\" id=\"phone\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><\/div><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"address_1\">Address 1 <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" name=\"address_1\" id=\"address_1\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"address_2\">Address 2<\/label><\/div><input type=\"text\" name=\"address_2\" id=\"address_2\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"state\">State <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" name=\"state\" id=\"state\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"zip\">ZIP <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" name=\"zip\" id=\"zip\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"your_purchase_order_number\">Your Purchase Order Number <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" name=\"your_purchase_order_number\" id=\"your_purchase_order_number\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-date-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><label for=\"purchase_date\">Purchase Date <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><input autocomplete=\"no\" type=\"date\" data-first-day=\"0\"  data-format=\"\" tabindex=\"\" id=\"purchase_date\" name=\"purchase_date\" data-type=\"custom\" value=\"\" data-holds-private-data=\"false\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Must match info on Purchase Receipt*\"autocomplete=\"no\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"defective_product_name\">Defective Product Name <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" name=\"defective_product_name\" id=\"defective_product_name\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div class=\"fusion-form-label-wrapper\"><label for=\"system\">System <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" name=\"system\" id=\"system\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"System size, style, model (Original,Classic,LP)*\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-textarea-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><label for=\"Problem\">Please describe the problem: <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><textarea cols=\"40\"  minlength=\"0\"  rows=\"4\" tabindex=\"\" id=\"Problem\" name=\"Problem\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"><\/textarea><\/div><div class=\"form-submission-notices data-notice_1\" id=\"fusion-notices-1\"><div class=\"fusion-alert alert success alert-success fusion-alert-center fusion-form-response fusion-form-response-success awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Thank you for your message. We are sorry you had an issue with our product. Your RMA form has been sent. Our team will connect with you shortly.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">There was an error trying to send your message. If you have not heard from us, please email us at frontdesk@ezclone.com<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><div class=\"fusion-form-field fusion-form-recaptcha-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\">\t\t\t\t<div class=\"form-creator-recaptcha\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tid=\"g-recaptcha-id-form-1362\"\n\t\t\t\t\t\t\t\tclass=\"fusion-form-recaptcha-v3 recaptcha-container  fusion-form-hide-recaptcha-badge\"\n\t\t\t\t\t\t\t\tdata-sitekey=\"6LdnIsEeAAAAAMGRPTM2I3ayj9a8jQ8NCEmwomhu\"\n\t\t\t\t\t\t\t\tdata-badge=\"hide\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\t\t\t\tname=\"fusion-form-recaptcha-response\"\n\t\t\t\t\t\t\t\tclass=\"g-recaptcha-response\"\n\t\t\t\t\t\t\t\tid=\"fusion-form-recaptcha-response-1362\"\n\t\t\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"fusion-form-field fusion-form-submit-field fusion-form-label-above\" style=\"\" data-form-id=\"1362\"><div ><button type=\"submit\" class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span  form-form-submit button-default\" data-form-number=\"1362\" tabindex=\"\"><span class=\"fusion-button-text\">SEND RMA FORM<\/span><\/button><\/div><\/div><\/div><\/div><\/div><\/div><\/form><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - 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